SERVICE CONNECTING VALUE
MANAGEMENT ENABLED TALENT

Call Center Services for Telecommunication Industry

● Background analysis

With the increasingly fierce competition in the telecom market, our clients need outsourcing to help them manage cost pressures, get specialized resources, and optimize existing investments while establishing a flexible strategy to retain existing customers and acquire new customers.

● Our approaches

We increased our operational efficiency and improved our performance delivery consistently with our
domain knowledge, customer-centric approach and technology focus. Our approaches are as follows:


Customer Acquisition

Order taking
Order fulfillment
Contract management
Lead generation
Outbound sales
Sales analytics
Cross-selling and up-selling


Operations

Customer Service
Logging and monitoring service requests
Churn reduction
Usage analytics
Detailed reporting and analysis


Sales and Contracts Administration


Sales
Pricing and contract preparation
Sales order taking
Ordering support

- Your benefits -

● Diagnosis and Solving Complex Problems China motion telecare is expert in implementing Call Center Solutions in telecom companies and has successfully deployed it in so many telecom companies which have witness strong customer growth as well as improved their customer service a lot.

● Cost effective and scalable results China motion telecare enables significant cost savings to our telecom clients by 30 -50%. Continuous improvements in productivity, automation and process improvement contributes to additional savings.

● Analyze Customer Statistics China motion telecare’s call center solutions can handle this major issue of telecom industry i.e. how to analyze the customer data. Companies generally collect large amount of customer data and statistics which if carefully analyzed can be immense help to open new business opportunities.

CHINA MOTION TELECARE LIMITED
Address : Jinyuan Building, Luohu District, Shenzhen City, China

NEW CHINA COMMUNICATIONS COMPANY LIMITED
Address:16/F UNICORN TRADE CENTRE 127-131 DES VOEUX ROAD CENTRAL  HK

Telephone : 0086 755 36904345
Email :  cmccbpo@cmbpo.com